Following the interview with our housekeeper  Lisa,  we continue our series on the stories and experiences of each member of staff at Hotel Tritone. It’s Anila’s   turn: responsible for the wellness, care and spa area, Anila is certainly  one of the pillars of the Hotel. This is not only because she manages a facility that is dedicated to wellness, but also because of the many years of work she has put in here at the Tritone. 

Anila, please introduce yourself for those who don’t know you.

My name is Anila, I am 43 years old and I come from Albania. I have lived in Italy for 24 years.

Could you tell us your story?

After graduating from high school in my country, I started a degree course in  foreign languages and literature – but I had to  leave the course due to the economic crisis that existed in Albania at that time. I left my country in 1998 and  started working at Hotel Tritone in 2000.   I started off as a waitress, then moved on to the bar, and finally took on my current role as  Spa Manager  six years ago.

What are the main duties in your role?

I am the manager of the Spa and the care, aesthetics, and well-being department. I coordinate all those  who  work in these areas. I take care – from an organizational point of view – of everything concerning each  treatment  offered by the Hotel. I also follow up on the guest from the end of their visit with the Thermal Physician through the entire  treatment  they take in each department, responding to all their requests and needs. It takes a lot of empathy at this stage, to accompany the guest along the path of treatment recommended by the Doctor, and in the other wellness experiences offered by the Hotel.

Finally, like some of my colleagues, I also attended first aid and fire prevention courses.

How long have you worked at Tritone?

For  22 years,  so I can say that I grew up with the Hotel! I am really happy to be part of this team because we are all very professional and good at what we do. Also, I have to thank the Poli family for their  trust  in me over all these years.

What do you like most about your work?

I love my work, even to the extreme. I like to establish a relationship with guests, so they will be happy  with the experiences they have in the  department. When they come to greet me before going home, and I see they are happy, that’s it: that’s when I am proud of my work. And then when I also see that  the guest comes back and  is happy to be here again.

Among your duties and activities, what are the details that make the customer experience a special one?

The  creation of a care programme  is what makes the experience in this department special. I make sure returning guests have a programme ready of what they like to do and what is good for them according to the recommendations of the Thermal Doctor. With new clients, I try to do my best to make them happy and offer them what they want.

If you were to describe Tritone in one word, what would it be?

One word is not enough, I don’t think! It is certainly  unique.  but I would define it as a “luxury experience of excellence” because once a person tries it, they can no longer do without it.

What do you like doing in your free time?

I take care of my  family : I have two children aged 20 and 15. It can be said that they too grew up with the Tritone. Also, in my spare time  I update myself  on everything related to my work. I continue to study the languages I have always liked and I keep up to date on everything related to well-being: that way I can offer guests an experience that is always in step with the times.

If one day you were a client at the Tritone, which service/treatment would you try first?

I would try all the treatments! As Spa Manager, I really don’t know of one that I would prefer over the others. I would also visit all the rooms at the  Arquà Petrarca Spa.  Perhaps my favourite place would be the  swimming pool  with its warm thermal waters.

To book your next stay at Hotel Tritone, you can write  here  or call (+39) 049 8668099.